IVANS

Modern technology is creating a consumer expectation that everything should be instantaneous. Your agents deal with this prospect on a daily basis when servicing policyholders. Customers expect their insurance information in real-time and agents want to provide this information to the policyholder as quickly as possible. 

IVANS Real-Time solution, via Transformation Station, accelerates real-time communication with your agents, helping them access client information residing on your system, directly from their agency management system with the click of a button. With IVANS Real-Time Solution you can help your agents respond quickly with real-time claims, service, and quote and policy for both personal and commercial lines.  

Key Benefits:

• Increases competitiveness – By immediately responding to customer inquiries, submitting first notices of loss in real-time and streamlining the rating process, agents are freed up to engage in sales and consultative services – which can translate into more business for you

• Saves money – By minimizing the resources you need to allocate to manage agent phone calls and handle technical issues that may arise in the retrieval or processing of data

• Saves time – By eliminating re-keying of data for you and the agency which, in turn, reduces processing time and the opportunity for errors

• Simplifies workflow – By providing all players in the insurance distribution process – agents, carriers and agency vendors – with a single communication infrastructure that allows agents to easily process transactions and retrieve information within their agency management system

Service Features:

• Real-time communication via IVANS Transformation Station – Using the Internet to deliver and respond to real-time ACORD XML service requests, regardless of the type of real-time implementation you choose

• Support for a wide range of transactions – Including quote and policy issuance for personal and commercial lines of business, policy inquiry, billing inquiry, claims inquiry, first notice of loss, endorsement bridge and payment transactions

• Coverage for various lines of business – Including Personal and Commercial Auto, Business Owners Policy, Workers Compensation, Commercial Property, Homeowners, Dwelling Fire, Personal Package, Personal, Umbrella and General Liability

• Integration with leading agency management systems – Delivering real-time capabilities to the agency desktop

• Knowledgeable customer support – Providing a dedicated point of contact, end-to-end project management and implementation and ongoing, expert customer support

About This Solution:

• Overview
• Key Benefits
• Service Features
• Solution Summary

Resources:

• 2010 Carrier Automation Trends
• Agent Testimonial

Related Service:

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