» If I have questions about my bill what should I do?
IVANS members should call their service executive who can be reached at 1-800-548-2675, then press 1 and enter their extension.
All other customers should call 1-800-548-2675, then press 1 and then press 3 to get to the billing support desk.
Please have your account number available which can be found on the top of the summary page of your invoice.
» How can I find out my account number?
Your account number is located in two places on your monthly invoice under the term account ID: on the top of the summary page and in the upper right hand corner on the detailed pages. It is usually a 4-5 alphanumeric id such as ABC1.
» Can I review my billing online?
Yes. IVANS customer intranet provides IVANS members with detailed billing reports for you to review usage by userid and reports on specific product usage. You can also view the latest invoice online. Detailed billing information is available for 12 months on the customer intranet.
» How do I get access to the Customer Intranet?
All IVANS members are authorized to access the Customer Intranet. To gain access to the Customer Intranet, please call your service executive at 1-800-548-2675, press 1 and then enter their extension. Your Service Executive will establish a username and password for you to access the Customer Intranet and will guide you through a tour of the Intranet to make it easy for you to use.
|
